Cookie Mini Website Builder Pro
Contact & Support Policy
This policy explains how customers should request help with drafts, publishing, subscriptions, AI video, media uploads, and website access.
Owned and operated by Southern Realty Investment Group, LLC. Last updated: July 19, 2026.
1. Before contacting support
- Try the Customer Dashboard and search by email, website name, or subdomain.
- Check the Customer Guide for how to save drafts, continue later, and publish.
- Confirm Gumroad purchase email and website name/subdomain match what was entered at checkout.
- For large videos, try using a media link instead of uploading a large file directly.
2. What to include in support messages
- Customer name and email used in the builder.
- Website name or subdomain.
- Gumroad purchase email if different.
- Plan purchased, if applicable.
- A screenshot or short description of the problem.
- Whether the issue is with drafts, checkout, publishing, customer dashboard, admin access, media upload, or AI video.
3. Response expectations
Support may include troubleshooting, correcting a website record, adjusting plan status, helping locate drafts, pausing/archiving sites, or explaining subscription access. Support does not guarantee sales, marketing results, search ranking, or third-party platform approval.
4. Owner/admin discretion
The owner/admin may organize, hide, archive, retrieve, pause, reactivate, or add notes to website records to keep customer management accurate and safe.
For urgent payment questions, customers may also need to check Gumroad receipts, subscription settings, or account email.